Queue Management System for Hospitals
Tokens, waiting-area screens and voice calling for OPD, lab, pharmacy and billing — calmer waiting rooms and measurable waiting times.
Why it matters
Why choose Techohash Queue Management
Crowded waiting areas and patients asking 'when is my turn?' put pressure on staff and frustrate patients.
The Techohash queue management system issues tokens linked to the patient's visit, displays the current number on screens in each waiting area and measures waiting times by doctor and counter.
It is part of Techohash hospital management software (HIMS) — used by hospitals and clinics in Islamabad, Rawalpindi, Lahore, Karachi and across Pakistan — and can be deployed in the cloud or on-premise.
Features
Queue Management (QMS) software features
Everything below is configurable — switch on what your department needs today and add the rest later.
Token generation
Tokens issued at registration, linked to doctor or counter.
Display screens
Now-serving numbers on TVs in each waiting area.
Voice calling
Audible announcements of the next token.
Digital signage
Hospital messages and service information on idle screens.
Waiting-time reports
Average waiting and service time by doctor and counter.
Workflow
How the Queue Management (QMS) workflow runs in Techohash
One patient record, shared in real time with every other department.
- Token issued at registration
- Patient waits with number on display
- Doctor or counter calls next token
- Service time recorded
- Waiting-time reports generated
Built for hospitals in Pakistan
Techohash has built hospital software in Islamabad since 2017 and supports facilities across Pakistan as well as Tajikistan, Kyrgyzstan, Turkey and the UK. The Queue Management (QMS) module supports HL7, ASTM, ICD-10, SNOMED and LOINC standards, role-based access and audit logs, and is rolled out with on-site staff training — usually within a four-week implementation plan.
FAQ
Queue Management (QMS) software — common questions
Which departments can use the queue system?
OPD clinics, lab sample collection, radiology, pharmacy and billing counters can each have their own queue and display.
Do we need special hardware?
Standard TV screens with a small PC or smart TV browser are enough for displays; token printers are optional.
Connected modules
Related hospital departments
See the Queue Management (QMS) module running on your workflow
Tell us your bed count and the departments you want to start with — we'll come back with a scoped demo, not a generic pitch.